PUBLISHED FINDINGS
QUALITY QUESTIONNAIRES
Personal care & support
Excellent- 96%
Good- 4% Improvement needed -
0%
3% IMPROVEMENT FROM 2015 ANNUAL AUDIT
Catering
Excellent- 97%
Good- 3% Improvement needed -
0%
6% IMPROVEMENT FROM 2015 ANNUAL AUDIT
Daily living
Excellent- 97%
Good- 3% Improvement needed -
0%
NO CHANGE FROM 2015 ANNUAL AUDIT
Premises
Excellent- 95%
Good- 5% Improvement needed -
0%
11% IMPROVEMENT FROM 2015 ANNUAL AUDIT
Management
Excellent- 96%
Good- 4% Improvement needed -
0%
1% IMPROVEMENT FROM 2015 ANNUAL AUDIT
Complaints
Excellent- 92%
Good- 8% Improvement needed
-0 %
13% IMPROVEMENT FROM 2015 ANNUAL AUDIT
Here are some of the feedback comments we received:
Published comments
a really
forward thinking, well run home”
“we were
thrilled when we managed to get dad into the home, we couldn’t be more pleased”
“mum
& dad both settled in so well. They were so nervous initially, as was the
whole family. We and them are relieved and happy with our choice of care home”
“lovely,
warm, friendly home to live in”
“the
owners spend a lot of time making sure
this is a first rate home, well done”
“ I have
made plenty of new friends here”
“ there
is always lots going on here, we are lucky”
“ very
clever and lovely manager at the home who all her staff adhere”
“ we have
a manager who is training at the moment, seems nice. The manager Tracey is a
great teacher and we are glad she is here everyday”
“ the
menu here is very varied, I can also ask
for something not on the menu. I like our afternoon nibbles which I'm told are full of Protein"
“ kind,
very helpful team of staff at the home”
“I am reassured so relaxed & Peaceful here"