Friday 29 April 2016

Elm Tree Survey Findings 2016

ELM TREE 2016

PUBLISHED FINDINGS QUALITY QUESTIONNAIRES ELM TREE 2016

Personal care & support
Excellent- 97%           Good- 3%      Improvement needed -0%
19% IMPROVEMENT ON 2015 QUALITY AUDIT

Catering
Excellent- 98%           Good- 2%      Improvement needed -0%
23% IMPROVEMENT ON 2015 QUALITY AUDIT

23%
Daily living
Excellent- 98%           Good- 2%      Improvement needed -0%
22% IMPROVEMENT ON 2015 QUALITY AUDIT

Premises
Excellent- 99%           Good- 1%      Improvement needed -0%
35% IMPROVEMENT ON 2015 QUALITY AUDIT

Management
Excellent- 98%           Good- 2%      Improvement needed -0%
15% IMPROVEMENT ON 2015 QUALITY AUDIT

Complaints
Excellent- 92%           Good- 8%      Improvement needed -0%

37% IMPROVEMENT ON 2015 QUALITY AUDIT

Here are some of the feedback comments we have received:

Published comments


“outstanding management at the home”

“a wonderful home, we are very lucky to have our nan here,she is extremely grateful”

“this is a first class care home, nothing is ever too much trouble, staff are so caring and I can always talk to my manager”

“well recommended”

“you cant begin to explain the changes at elm tree. The new owners have changed everything from furnishings, great new staff, the quality of food, activities at the home and put their professional stamp on elm tree, thank you”

“ I am Really pleased with all the care at elm tree”

“beautiful decorated rooms”

“a great menu, protein snacks in the afternoon or whenever you are hungry”

“kind, supportive staff”

“ a very happy team”

“ a busy, buzzing home"

“Kind people”

“I couldn’t ask for better”

“Super manager at elm tree”

“Well trained staff at the home”

“Really smart looking home”

Winsford House Survey findings 2016

WINSFORD HOUSE 2016

PUBLISHED FINDINGS QUALITY QUESTIONNAIRES  
Personal care & support
Excellent- 96%           Good- 4%      Improvement needed - 0%
3% IMPROVEMENT FROM 2015 ANNUAL AUDIT

Catering
Excellent- 97%           Good- 3%      Improvement needed - 0%
6% IMPROVEMENT FROM 2015 ANNUAL AUDIT

Daily living
Excellent- 97%           Good- 3%      Improvement needed - 0%
NO CHANGE FROM 2015 ANNUAL AUDIT

Premises
Excellent- 95%           Good- 5%      Improvement needed - 0%
11% IMPROVEMENT FROM 2015 ANNUAL AUDIT

Management
Excellent- 96%           Good- 4%      Improvement needed - 0%
1% IMPROVEMENT FROM 2015 ANNUAL AUDIT

Complaints
Excellent- 92%           Good- 8%      Improvement needed -0 %

13% IMPROVEMENT FROM 2015 ANNUAL AUDIT

Here are some of the feedback comments we received:

Published comments


a really forward thinking, well run home”

“we were thrilled when we managed to get dad into the home, we couldn’t be more pleased”

“mum & dad both settled in so well. They were so nervous initially, as was the whole family. We and them are relieved and happy with our choice of care home”
“lovely, warm, friendly home to live in”

“the owners  spend a lot of time making sure this is a first rate home, well done”

“ I have made plenty of new friends here”

“ there is always lots going on here, we are lucky”

“ very clever and lovely manager at the home who all her staff adhere”

“ we have a manager who is training at the moment, seems nice. The manager Tracey is a great teacher and we are glad she is here everyday”

“ the menu here is  very varied, I can also ask for something not on the menu. I like our afternoon nibbles which I'm told are full of Protein"

“ kind, very helpful team of staff at the home”

“I am reassured so relaxed & Peaceful here"

Gairloch House Survey Findings 2016

GAIRLOCH HOUSE 2016

Personal care & support
Excellent- 98%           Good- 2%      Improvement needed - 0%
3% IMPROVEMENT FROM 2015 ANNUAL AUDIT

Catering
Excellent- 97%           Good- 3%      Improvement needed - 0%
2% IMPROVEMENT FROM 2015 ANNUAL AUDIT

Daily living
Excellent- 97%           Good- 3%      Improvement needed - 0%
4% IMPROVEMENT FROM 2015 ANNUAL AUDIT

Premises
Excellent- 96%           Good- 3%      Improvement needed - 0%
21% IMPROVEMENT FROM 2015 ANNUAL AUDIT

Management
Excellent- 98%           Good- 2%      Improvement needed - 0%
1 % IMPROVEMENT FROM 2015 ANNUAL AUDIT

Complaints
Excellent- 87%           Good- 13%      Improvement needed -0 %

6% IMPROVEMENT FROM 2015 ANNUAL AUDIT

Here is some of the feedback comments we have had:

Published comments 2016


“good laundry system at the home, much improved. Thank you"

“all the staff look so smart in their new uniforms, I can now tell which role each person is"

"I need a different picture in my room"

"my fathers care is outstanding. Great management team, staff and support"

“this home is so welcoming. It is well run and such a relaxing atmosphere"

"I like going to the keep fit class every week"

" super staff"

"I enjoyed using the beach hut last year, looking forward again this year"

" I like to spend at the shop!"

"my mum couldn’t be happier"

" I would definitely recommend this home, it is well managed and has a real heart & soul"

" staff are extremely attentive & helpful when I run my clinic at the home"

" it is a big step coming into a home. I was frightened. Now it feels like home"

"thank you for all 
your help"

Cavendish Survey findings 2016


CAVENDISH
PUBLISHED FINDINGS QUALITY QUESTIONNAIRES

Personal care & support
Excellent- 98%           Good- 2%      Improvement needed -0%
6% IMPROVEMENT FROM 2015 ANNUAL AUDIT
Catering
Excellent- 94%           Good- 6%      Improvement needed -0%
14% IMPROVEMENT FROM 2015  ANNUAL AUDIT
Daily living
Excellent- 95%           Good- 5%      Improvement needed -0%
10% IMPROVEMENT FROM 2015 ANNUAL AUDIT
Premises
Excellent- 96%           Good- 4%      Improvement needed - 0%
13% IMPROVEMENT FROM 2015 ANNUAL AUDIT
Management
Excellent- 98%           Good- 2%      Improvement needed -0%
8% IMPROVEMENT FROM 2015  ANNUAL AUDIT
Complaints
Excellent- 97%           Good- 3%      Improvement needed -0%
3% IMPROVEMENT FROM 2015 ANNUAL AUDIT

This is just some of the  feedback we received:

Published comments

the change in furniture and decoration has been remarkable at the home. A great modern and welcoming new environment”

“a superb, well lead team by a devoted and conscientious manager”

“a very lovely home, thank you”

“well recommended”

“wonderful improvements in catering at the home. Great new menu style and always well cooked and presented”

“ this is a great little, supportive and safe how for my mum”

“a very trustworthy home, I have no worries with mum ”

“nice choice of decor”

“ a good, well educated group of staff who all seem so happy to be at work”

“ lovely activities lady”

“ I love the gardening club, mum has achieved things we never could have imagined in her time at the home, thank you” 


Tuesday 29 March 2016

Hope you all had a wonderful Easter!!!!
Cavendish, Elm Tree, Gairloch and Winsford was all getting into the Easter spirit.

Cavendish held a Easter egg Hunt while Gairloch had a Easter party With Entertainment by Elvis!